Microsoft has invested billions in AI and plans to reopen a nuclear energy plant in Pennsylvania to energy the expertise. Nonetheless, Marc Benioff, CEO of enterprise competitor Salesforce, says that Microsoft’s efforts aren’t sufficient and that Microsoft has truly achieved a “tremendous disservice” to the AI business.
“When you look at how Copilot has been sold to our customers, it’s disappointing,” Benioff stated in an episode of the Masters of Scale Speedy Response podcast earlier this month. “It doesn’t work, it spews data all over the floors, it doesn’t deliver value to customers. I haven’t found a customer who has transformational work with Copilot.”
Benioff stated that Salesforce clients have been “so confused” due to how Microsoft had delivered AI.
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“Copilot is really the new Microsoft Clippy,” Benioff stated, referring to the paperclip-shaped workplace assistant that Microsoft discontinued in 2007. “I don’t think Copilot will be around, I don’t think customers will use it.” Salesforce is a Microsoft competitor.
Marc Benioff. Photographer: David Paul Morris/Bloomberg by way of Getty Photographs
Microsoft says that corporations like Visa, Honda, and Pfizer are utilizing Copilot.
Microsoft has made a number of high-profile AI investments, together with a $13 billion funding in OpenAI.
Associated: Salesforce CEO Says the Firm’s New AI Brokers Might Exchange Human Jobs
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