Buffer has been closing down for the last week of the year for the past eight years, starting in 2016. This practice of taking a week off allows the entire company to pause and recharge, creating a reset for everyone. As a company that works closely with small businesses and creators, it is essential to share how Buffer manages this break.
In this article, we will explore what it means to close down for a week, why Buffer does it, and how the Engineering and Customer Advocacy teams manage this time off while still ensuring the product and customers are cared for.
What does it mean to close down for a week at Buffer?
At the end of every year, Buffer shuts down for the final week, giving employees time to rest and recharge. This break allows everyone to step away from work without worrying about missing out on updates or projects. During this time, Buffer does not release new features, update the product, or publish blog posts, focusing solely on rest.
For Buffer, a company that provides tools for small businesses and creators, the holiday season is naturally slow, making it the perfect time to close down. This downtime allows employees to relax and come back rejuvenated for the new year.
How does Buffer implement this break in practice?
Buffer’s largest teams, Engineering and Customer Advocacy, have systems in place to ensure essential operations continue even during the break. The Customer Advocacy team posts messages across various channels informing customers about the holiday shutdown and sets clear expectations for the team’s availability. Each Advocate works one full day or two half days, ensuring coverage throughout the break.
Similarly, the Engineering team has engineers on-call in case of any emergencies, ensuring that the product remains operational. This on-call schedule allows engineers to be available if needed, spreading the workload among team members.
What benefits has Buffer seen from closing down for the holidays?
The main benefit of this break is that the team returns more rested and energized for the new year. By taking this time off together, employees can fully disconnect without worry, leading to increased energy levels and focus in the following weeks. This break allows everyone to relax and come back ready to tackle new challenges.
Overall, taking a week off as a company has been incredibly beneficial for Buffer, impacting employees positively and ultimately benefiting the product and customers.
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