Facebook Marketplace was ranked the cheapest of 6 shopping systems for its anti-scam measures to guarantee the safety and security of on-line purchases, bookkeeping for 46.5 percent of shopping frauds in 2023.
The Ministry of Home Matters (MHA) released a news release on Wednesday (Apr 10) revealing the searchings for, which the Inter-Ministry Board on Frauds (IMCS) cooperated the 2024 shopping marketplace Deal Security Rankings (TSR).
The Meta-owned shopping marketplace was granted one tick for 2024, following their ranking 2 years earlier.
On the various other hand, its rival– Carousell, was granted 2 ticks, and Amazon, Lazada, Qoo10, and Shopee obtained the highest possible ranking of 4 ticks.
Journalism launch mentioned that shopping markets will certainly be granted 4 ticks if they apply all essential anti-scam measures and have a reduced variety of rip-off records.
The TSR was very first introduced in May 2022, and it offers to supply customers with info on the anti-scam measures applied by significant shopping systems.
The total security ranking designated per system shows the level to which it has actually taken measures to secure individuals versus frauds.
Below is a break down of the 4 groups MHA thinks about when offering a ranking:
Customer Credibility– Whether the vendor is validated by the system.
Deal Security– Having safe settlement alternatives.
Accessibility of loss removal networks for customers– Does a system make it possible for customers to report disagreements? Exist resolution systems applied?
Efficiency of anti-scam measures– Determined by the variety of rip-off records made.
MHA has additionally warned customers that remain to go shopping on systems that have a reduced ranking.
The variety of shopping frauds has actually increased from 2022
Ecommerce frauds stay among the leading rip-off enters Singapore, with 9,783 reported situations in 2015– dual from 4,762 in 2022.
“These scams generally involve the sale of goods and services online, which are not delivered after payment has been made,” it stated.
Journalism launch additionally kept in mind that the variety of situations on Facebook enhanced practically fourfold from 2022 to 2023, expanding from practically 1,140 to 4,550 situations in 2015.
This was not the very first time that Facebook and its moms and dad business, Meta, obtained public examination for stopping working to secure their individuals, as Singapore’s Priest of State for Home Matters, Sunlight Xueling, had some selection words for the technology titan.
In a parliament being in February this year, Priest Sunlight criticised the system’s continual absence of teamwork and pushback versus MHA’s suggestions to secure its individuals from shopping frauds.
A Meta representative ultimately replied to CNA’s media questions, sharing the business’s “dismay” over what was cooperated parliament.
According to Meta, the business had actually been taking part in “close consultations” with MHA and was “reviewing their suggestions seriously” at the time of the record.
Presently, Facebook and Carousell are the just systems in the TSR that have actually not applied all the security functions.
In contrast, Shopee obtained 4 ticks in 2024, up from 3 ticks in in 2015.
The system just made up to 1.1 percent of shopping frauds in 2023, with a decrease of the variety of reported rip-off situations by 65 percent. has “implemented all the safety features deemed to be critical by MHA”, with their
Comparable to various other markets which were granted the complete 4 ticks (i.e., Amazon, Lazada and Qoo10), Shopee has actually applied all the security includes regarded to be essential by MHA. Specifically, Shopee has actually totally applied customer confirmation versus Government-issued paperwork for all vendors.
MHA in a news release
The board has actually additionally shared that The Singapore Police has actually been collaborating with the systems to co-locate their team with the authorities at the Anti-Scam Command (ASCom).
“As of Jan 30 and Mar 20, Carousell and Shopee have started to physically co-locate their staff at the ASCom,” stated MHA.
Priest Sunlight, that is additionally Chairman of IMCS, shared her gratitude for IMCS’s companions in the shopping sector for working together on the TSR.
In the battle versus frauds, companions are necessary. The Federal government can refrain this alone.
I advise all shopping markets to apply the essential security functions, especially customer confirmation versus government-issued paperwork and safe settlement alternatives, to secure their on-line individuals from shopping frauds.
Priest Sunlight Xueling, Singapore Priest of State for Home Matters and Chairman of IMCS
Included Photo Credit report: Meta screenshots/Vulcan Blog post
